Perks

Flexibility - work from anywhere at hours that suit you | Equity Share | Monthly long weekends | Unlimited leave - Min 4 weeks annually | Team Retreat

Overview

We're seeking a Head of Creative Services to lead our project delivery team of account managers and designers. You’ll be responsible for managing and growing the relationships with our customers, ensuring their goals are met while providing support, guidance and leadership to our project delivery team.

You have a passion for marketing, creativity and startups, equally comfortable advising marketing leaders on digital or brand strategy as you are providing support to junior team members on creative briefs.

Creator production is a new and emerging category, you’re excited by the prospect of helping customers shift to this new method of production and are able to leverage your industry experience, ability to build relationships and desire to challenge traditional ways of working to ensure the success of our customers.

About us

Trusted by 300+ brands globally, Creatively Squared is the leading creator production solution for brands that need efficient, effective digital creative - A new way to produce photos, short form video and digital creative for paid ads, e-commerce and social media at scale.

Our purpose is to inspire the world's creatives and help them turn their creative passions into opportunity, enabling independent visual creators around the world to make a living doing what they love. We’re bootstrapped and aiming for sustainable growth over growth at all costs.

Responsibilities

• Collaborate with customers to understand their brand, goals and content needs, assisting them to translate their objectives into production roadmaps that leverage the benefits of our creator production platform
• Serve as a strategic partner to customers, improving our onboarding processes and proactively offering solutions and ideas to maximize the effectiveness of their creative production
• Lead a team of account managers and creatives to efficiently manage multiple concurrent projects and deliverables. You will hire, train and mentor our project delivery team, fostering a positive, productive team culture
• Ensure all projects meet Creatively Squared's high standards of quality and customer service,  while driving long-term client satisfaction, retention and account expansion
• Develop and optimize workflows, processes and systems to streamline production and ensure high-quality, on-time, on-budget delivery
• Monitor and analyze production metrics, customer feedback and project outcomes to continuously improve our platform and processes in collaboration with our product and engineering team
• Work closely with the cofounders on strategic priorities, growth objectives and product development

About You

• Extensive experience managing customer relationships, leading teams and solving complex production challenges for customers across many markets ideally with FMCG brands
• You understand the complexity of large enterprises and the importance of effective change management to help implement new ways of working
• Exceptional project management skills with the ability to juggle multiple moving pieces
• Customer-centric mindset with excellent communication and relationship-building abilities
• Deep understanding of creative production process across photo, video and digital deliverables, you are an expert on design, digital advertising and ecommerce creative best practices
• Experience working with media teams on using creative optimisation to improve efficiency and effectiveness of media spend
• Analytical skills to assess production performance and client success metrics
• Proactive problem-solver who thrives in a fast-paced, often ambiguous environment
• Proven ability to lead, motivate and mentor a high-performing team
• Passion for process optimization and leveraging production to drive business results

Don’t meet all of our requirements? That’s fine there’s no such thing as a perfect candidate, we would still love to hear from you if you have 75% of what we’re looking for

Here’s the benefits for you

Outside of joining our awesome team of course.

• We’re a purpose driven organisation, check out our Manifesto here‍
• Who you are is more important than where in the world you're located. We’re a fully remote company, all our work happens over chat and video calls
• Monthly long weekends, we take the last Friday off every month
• Unlimited vacation policy - Minimum 4 weeks per year + local public holidays. If you work with us we trust you to get the job done and manage when you need time off.
• Everyone on the team receives an equity stake through our employee share program, you’re able to choose your preferred mix of salary & equity according to your risk tolerance
• We do annual team retreats to catch up with all your colleagues somewhere on this globe - next one in Bali
• We are a life-friendly team, balance is one of our core values. We know that people are not machines and each of us leads a family, friends and community filled existence outside of work, as we believe happy team members leads to happy customers and creators
• We're looking for people who align with our values, are dedicated to great work and can add to our team culture
• Top brands in SE Asia, US, UK and Australia such as Unilever, AB InBev, Google, Johnson & Johnson, General Mills and many more, leverage Creatively Squared globally to create engaging visuals for modern marketers. This is your opportunity to help create a new category and change how these well known brands approach digital marketing